Prompt, Fair & Transparent Resolution of Investor Complaints
Kaygee Finserv is committed to providing investors with clear channels for raising concerns and, where applicable, access to the relevant grievance redressal and dispute resolution platforms.
How to Lodge a Complaint
Email:
hamender.gupta76@gmail.com
Phone:
+91 98140 61962
In Person:
B-11/1624, Old Civil Hospital Road,
Ludhiana, Punjab
Escalation Matrix
| Level | Escalate To | Contact Details | Timeline / Next Step | Purpose |
|---|---|---|---|---|
| LEVEL 1 |
Kaygee Finserv
Contact Person: Hamender Gupta
|
hamender.gupta76@gmail.com
+91 98140 61962 |
Raise the complaint directly with Kaygee Finserv first. | Internal Resolution |
| LEVEL 2 |
Asset Management Company
Investor Relations /
Grievance Redressal Officer
|
Refer to the relevant AMC's official website for its grievance redressal contact details. | If the grievance is scheme/AMC related or remains unresolved. | AMC Level Resolution |
| LEVEL 3 |
SEBI SCORES Portal
SEBI Complaint Redressal System
|
scores.sebi.gov.in | Applicable entities are required to submit an Action Taken Report within 21 calendar days on SCORES. | Regulatory Grievance Redressal |
| LEVEL 4 |
SMART ODR
Online Dispute Resolution
|
smartodr.in | For eligible unresolved securities-market disputes, as applicable. | Online Dispute Resolution |
| LEVEL 5 |
Consumer Commission /
Court of Law
If otherwise unresolved
|
As per applicable jurisdiction and law. | As applicable | Legal Recourse |